Released on = January 4, 2007, 2:41 pm

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = N-Allo Selects eGain to Improve Customer Service for Call
Centre Clients

Press Release Body = Slough, United Kingdom, January 4, 2007: eGain Communications
Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre
software, is today announcing it has been selected by N-Allo to implement eGain
KnowledgeT software to enhance the customer service N-Allo\'s contact centre agents
deliver on behalf of customers.

N-Allo is today one of Belgium\'s leading customer contact centres. N-Allo has
selected to implement eGain KnowledgeT to strengthen its customer service
proposition.

eGain was selected following a competitive tender process. In the first instance,
eGain implemented a proof of concept knowledge management solution to support
incoming calls for the social energy supply network of Flanders.

N-Allo will implement eGain Knowledge across a selection of suitable clients in its
target markets in 2007. eGain Knowledge will help N-Allo capture the knowledge of
its most experienced agents and centralise this knowledge across all applications,
by integrating with N-Allo\'s existing state-of-the-art technology infrastructure, to
include its CRM and back-end systems, current knowledge management system, Intranet
and website.

The pilot delivered a number of clear benefits. eGain worked with N-Allo to design
the knowledge base from a consumer enquiry perspective as opposed to a technical
delivery perspective, making the knowledge easily accessible to everyone and
intuitive to use. This has resulted in more knowledgeable, accurate and faster
customer service delivery and increased agents\' ability to fluidly communicate with
consumers. Time taken to make system changes has been slashed by 20%.

The benchmarking within eGain KnowledgeT has helped identify potential efficiencies
in the grid operators\' processes and the ease of change has delivered greater
flexibility to them. The software has also delivered improved reporting for the
operators on query resolutions. eGain Knowledge will initially support telephone
communications.

Pepijn Gerckens, Knowledge Manager, N-Allo, commented: \"The pilot implementation
alone has delivered numerous clear benefits. The agents using eGain Knowledge have
been hugely enthusiastic about the flexibility it has brought, so too have the grid
operators themselves. We are looking forward to bringing these same benefits to all
aspects of our service delivery for a number of clients.

\"We believe working with eGain will strengthen our offering and enable us to take
advantage of the impending deregulation of the utilities market. We do however also
plan to integrate eGain Knowledge with our non-utilities customers too.\"

Andrew Mennie, Vice President and General Manager EMEA, eGain, stated: \"N-Allo
offers state-of the-art contact centre facilities to its clients, as such we are
delighted that eGain Knowledge has been selected as N-Allo\'s knowledge management
solution of choice. Following a successful pilot, we are looking forward to
providing benefits across the full spectrum of N-Allo\'s service offering.\"

About eGain
eGain (OTCBB: EGAN) is a leading provider of customer service and contact center
software for in-house or on-demand enterprise SaaS deployment. Trusted by prominent
enterprises and growing midsize companies worldwide, eGain has been helping
organizations achieve and sustain customer service excellence for more than a
decade. 24 of the 50 largest global companies rely on eGain to transform their
traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. These hubs enable dramatically improved
customer experience, unified multichannel customer service, end-to-end service
process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: London: +44 (0) 1753
464646; Dublin: +353 1 8472290; Netherlands: +31(0) 20 5708934; United States: +1
888 603 4246 ext. 9.

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite and the first solution to support short message service (SMS) customer service
interactions, as well as next-generation web self-service, chat, co-browsing, email,
fax, postal mail, notification management, call tracking and resolution, knowledge
management, and service fulfillment.

Available for on-premise or on-demand deployment, eGain Service is built on eGain
CIHT Platform, the industry\'s most comprehensive, integrated and flexible customer
interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications. For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

About N-Allo
The N-Allo contact centre was set up in 1999 by Electrabel/Suez, in close
collaboration with the mixed intermunicipal companies. Thanks to the expertise that
was built up in handling customer contacts, N-Allo became one of the largest Belgian
service providers specializing in public utilities. N-Allo is now the reliable
partner of companies and organisations in a wide range of activities, mainly
utilities, public services and the financial sector. In 2005 N-Allo took over the
Brucall contact centre, which specializes in telemarketing and telesales. The N-Allo
group now employs nearly 1000 people, with a turnover of 40.5 million euros in 2005.


Full Technical Facilities
N-Allo aims for customer satisfaction and quality. To achieve these objectives, we
stay at the forefront of technology. After all, customers demand ever-higher
quality, and the market is constantly developing. Our technology makes it possible
not only to immediately identify the customer on the line, but also to display the
customer\'s profile including loyalty and creditworthiness. This automated contact
management is achieved by caller recognition, CTI or integrated CRM packages.

Multi channel contact centre
Dealing with customer contacts on a broad basis!
-- Via different channels: Telephone (In & Outbound), e-mails, web interactions, fax
and SMS
-- Permanently on call: 24/7
-- In different languages: Dutch, French, English, German

For more information please visit: www.n-allo.be, email: info@n-allo.be or
telephone: +32 (0)15 646567.


Media contacts
eGain UK
Kerry Hallard / Nicola Craft
Buffalo Communications Ltd
Tel: +44 (0) 207 292 8680
Email: egain@buffalo.co.uk

Melody Curtis
eGain Communications Ltd
Tel: +44 (0) 1753 464687
Email: mcurtis@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043